ReHIPS forum

English Subforum => ReHIPS => Topic started by: mohanrajan on October 13, 2016, 04:11:54 PM

Title: BSOD
Post by: mohanrajan on October 13, 2016, 04:11:54 PM
Just encountered my first Windows 10 Post Anniversary Update BSOD.
What I was doing:  I had checked my Microphone checkbox on ReHips.
I started playing a video and noticed that sound was off. So I unchecked the Checkbox on ReHips and got the BSOD Memory_Management error.
Title: Re: BSOD
Post by: aDVll on October 13, 2016, 04:25:50 PM
Quote from: mohanrajan on October 13, 2016, 04:11:54 PM
Just encountered my first Windows 10 Post Anniversary Update BSOD.
What I was doing:  I had checked my Microphone checkbox on ReHips.
I started playing a video and noticed that sound was off. So I unchecked the Checkbox on ReHips and got the BSOD Memory_Management error.
Find the dump and upload it so devs can look into the problem.

Usually it's here (C:\Windows\Minidump) but if it's not there you can find where it is from here
Control Panel\All Control Panel Items\System

Click advanced system settings-advanced- startup and recovery settings.
Title: Re: BSOD
Post by: fixer on October 13, 2016, 08:10:39 PM
That's really strange. Neither microphone nor camera checkboxes are related to drivers in any way. Everything related is user-mode only. So it's strange that it could cause BSOD. The first thing that comes to my mind is something wrong with drivers/some other video/audio-related software that deals with drivers.
Title: Re: BSOD
Post by: HJLBX on October 14, 2016, 04:45:19 AM
Quote from: mohanrajan on October 13, 2016, 04:11:54 PM
Just encountered my first Windows 10 Post Anniversary Update BSOD.
What I was doing:  I had checked my Microphone checkbox on ReHips.
I started playing a video and noticed that sound was off. So I unchecked the Checkbox on ReHips and got the BSOD Memory_Management error.

Memory_Management BSOD on W10 system is a known issue that pre-dates the Anniversary Update.

In all likelihood it has nothing to do with Microphone or ReHIPS specifically, but anything is possible.

Here are recommendations (you can search online, but what is recommended is all over the place - what is recommended in this online article makes sense):

http://www.alphr.com/microsoft/1003155/how-to-fix-the-memory-management-error-in-windows-10 (http://www.alphr.com/microsoft/1003155/how-to-fix-the-memory-management-error-in-windows-10)

The best thing to do is to submit the BSOD memory dump - only someone with the correct symbol files can figure out what happened.

Title: Re: BSOD
Post by: mohanrajan on October 15, 2016, 05:03:27 AM
Got my second BSOD midnight tonight when I was'nt doing anything on the PC.
I restarted and restored the image from pre REHIPS and have been working for 1 1/2 days now and no issues.
Probably REHIPS is having issues with some other softs.
Any lists of known incompatibilities?
Title: Re: BSOD
Post by: Umbra on October 15, 2016, 06:30:37 AM
Until you list which ones you have, we can't tell you.
Title: Re: BSOD
Post by: mohanrajan on October 15, 2016, 10:45:50 AM
I have a huge list of security softs installed:

1. KIS
2. ZAL (ZAM + ZAL)
3. MBAM Pro
4. Trojan Hunter Pro 6.2
5. HitmanPro.Alert
6. Adguard Pro 6.1
7. WinAntiransom
8. NVT ERP
9. Greatis Regrun Suite PLatinum
10. Spyshelter Premium
11. SD which I dont use but is installed
all these run peacefully without REHIPS.

Any clues?
Title: Re: BSOD
Post by: aDVll on October 15, 2016, 11:00:38 AM
 HitmanPro.Alert needs to exclude all rehips processes
Adguard works fine
NVT ERP is fine
SD is fine

You seriously have a messed up protection. You don't even need 1/3 of them. Remove zal and mbam real time protection(keep them as on demand scanners only), trojan hunter, NVT ERP, Spyshelter and Greatis Regrun Suite PLatinum.

Keep only KIS+HMPA+WAR+Rehips and you are still overkill but on a way better situation that you are now.

Anw if you really want to keep all go and add exception for rehips in all to start off.
Title: Re: BSOD
Post by: fixer on October 15, 2016, 11:06:07 AM
ReHIPS driver is carefully coded with all the error checks. The best way is to upload crashdump. It's really hard to advice anything with so little crash information.
Title: Re: BSOD
Post by: mohanrajan on October 15, 2016, 11:16:26 AM
I have implemented aDVII's suggestions and will backup the system before reinstalling REHIPS and testing further.If I encounter BSOD again, I shall send you the Crashdump files.
Thank you.
Title: Re: BSOD
Post by: aDVll on October 15, 2016, 11:51:05 AM
Quote from: mohanrajan on October 15, 2016, 11:16:26 AM
I have implemented aDVII's suggestions and will backup the system before reinstalling REHIPS and testing further.If I encounter BSOD again, I shall send you the Crashdump files.
Thank you.
Btw i made a mistake. Forgot to tell you to keep Adguard. That is a quality product so keep it.
Title: Re: BSOD
Post by: mohanrajan on October 15, 2016, 02:04:56 PM
Thanks.
Backed up my pc
Reinstalled rehips.
Now Kaspersky tells me this is dangerous.
Image attached.
Title: Re: BSOD
Post by: aDVll on October 15, 2016, 02:18:34 PM
Quote from: mohanrajan on October 15, 2016, 02:04:56 PM
Thanks.
Backed up my pc
Reinstalled rehips.
Now Kaspersky tells me this is dangerous.
Image attached.
You need to open kaspersky application control and whitelist everything. Already told you that buddy.
Any exe in rehips folder should be added in kaspersky trusted list. Start again and this time add exception in all your software. At least add in KIS and HMPA that we know for sure that need it.
Title: Re: BSOD
Post by: mohanrajan on October 15, 2016, 02:27:58 PM
Just clicked on disinfect without restart and restarted  but system does not appear to be any the worse.
Added Rehips folder to KIS exclusion list upon restart.
By the way, jsut as an aside, if I need to download any files from torrentz, how do I do it with Rehips protecting me?
Thanks in advance.
Title: Re: BSOD
Post by: aDVll on October 15, 2016, 02:32:48 PM
Kis removed rulepack though so i am not sure rehips rules installed and might create issues. You need to reinstall rehips and then go here and see if RulesPack64.exe is there.
C:\Program Files\ReCrypt\ReHIPS

Rehips doesn't care what you download. Rehips will just notify you when applications not allowed run and also run isolated all applications that have rules to do so(browser/office/etc).
Title: Re: BSOD
Post by: mohanrajan on October 15, 2016, 06:05:14 PM
Another BSOD.
This time I have the crashdump for you.
Title: Re: BSOD
Post by: aDVll on October 15, 2016, 07:03:41 PM
Quote from: mohanrajan on October 15, 2016, 06:05:14 PM
Another BSOD.
This time I have the crashdump for you.
Caused by kneps.sys. That is a kaspersky driver. Wait for a dev to confirm but from what i found(see below) it's something kaspersky does which might be fixed if you download patch B(don't quote me i don't use Kaspersky).

https://forum.kaspersky.com/index.php?showtopic=354807 (https://forum.kaspersky.com/index.php?showtopic=354807)
https://forum.kaspersky.com/index.php?showtopic=356280 (https://forum.kaspersky.com/index.php?showtopic=356280)
Title: Re: BSOD
Post by: mohanrajan on October 16, 2016, 03:43:12 AM
Thanks.
Title: Re: BSOD
Post by: fixer on October 19, 2016, 07:37:56 PM
Yup, looks like it's kneps or klim6, both are kaspersky drivers.