ReHIPS forum

English Subforum => ReHIPS => Topic started by: Tarnak on March 05, 2017, 03:07:44 am

Title: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 05, 2017, 03:07:44 am
Two finger, up/down scrolling function has stopped on my Surface Book.  I have to disable ReHIPS, to get trackpad scrolling back.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Umbra on March 05, 2017, 06:12:58 am
You didn't get a prompt/alert when the system boot after installing ReHIPS?
does your pad has an interface? if yes , launch it and allow it.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 05, 2017, 07:27:16 am
What kind of prompt/alert?  I am not understanding the question.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Umbra on March 05, 2017, 07:40:23 am
alert from RehIPS if you set it on expert mode. sometimes the hardware depends on a GUI-ed driver , the "GUI" may need to load for the feature to function.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: XhenEd on March 05, 2017, 08:13:54 am
Does the scrolling stop in all windows, like when you scroll files in a folder, browsers, etc.?
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 06, 2017, 01:51:54 am
alert from RehIPS if you set it on expert mode. sometimes the hardware depends on a GUI-ed driver , the "GUI" may need to load for the feature to function.

I haven't used expert mode, as yet.  Does is throw up more alerts/prompts?
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 06, 2017, 01:52:57 am
Does the scrolling stop in all windows, like when you scroll files in a folder, browsers, etc.?

Yes....but, is OK when ReHIPS is disabled.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Umbra on March 06, 2017, 05:52:49 am
I haven't used expert mode, as yet.  Does is throw up more alerts/prompts?

Yes
Title: Re: Trackpad scrolling not working all of a sudden
Post by: fixer on March 06, 2017, 08:35:05 am
There was a similar issue with isolated environment programs. If a program is isolated, some touchpad drivers fail to operate correctly with gestures. Some don't recognize separate isolated desktop, some fail to work even on main desktop. We tried to contact vendor and report this issue but to no avail. I guess it's the similar issue.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 07, 2017, 02:57:38 am
Well, I opened another browser, Vivaldi...still, not working...but, that ReHiPS 'arrow', for indicating different desktops, is showing.

Still, have Opera browser loaded, and now, scrolling is working in the browser.  Now, that is strange.






Title: Re: Trackpad scrolling not working all of a sudden
Post by: Umbra on March 07, 2017, 09:52:20 am
Well, I opened another browser, Vivaldi...still, not working...but, that ReHiPS 'arrow', for indicating different desktops, is showing.

Still, have Opera browser loaded, and now, scrolling is working in the browser.  Now, that is strange.

so two isolated chromium browser running at same time and the trackpad functon in one of them?
Title: Re: Trackpad scrolling not working all of a sudden
Post by: aDVll on March 07, 2017, 11:55:48 am
Well, I opened another browser, Vivaldi...still, not working...but, that ReHiPS 'arrow', for indicating different desktops, is showing.

Still, have Opera browser loaded, and now, scrolling is working in the browser.  Now, that is strange.

so two isolated chromium browser running at same time and the trackpad functon in one of them?
Vivaldi is on another desktop because it needs hooks controls while opera doesn't need them so it runs on the same desktop. This is why it doesn't function in vivaldi and works in opera.

@Tarnak What trackpad do you have exactly? Synaptics Touchpad?
I am asking because the new version on synaptic Touchpad seems to function in an isolated environment even though it's only on default settings. It recognizes you are on a different user so it starts with default settings which you have no way to change. At least not from a gui.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 07, 2017, 01:11:46 pm
Well, I opened another browser, Vivaldi...still, not working...but, that ReHiPS 'arrow', for indicating different desktops, is showing.

Still, have Opera browser loaded, and now, scrolling is working in the browser.  Now, that is strange.

so two isolated chromium browser running at same time and the trackpad functon in one of them?

Yes...that's what it seeme.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: XhenEd on March 07, 2017, 01:13:49 pm
Maybe the problem is the same as mine. But I asked him whether gestures don't work in all windows, he answered yes (gestures don't work in all windows). So, I just presumed that we have different, but maybe similar, problems with touchpads. :)
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 07, 2017, 01:16:49 pm
Well, I opened another browser, Vivaldi...still, not working...but, that ReHiPS 'arrow', for indicating different desktops, is showing.

Still, have Opera browser loaded, and now, scrolling is working in the browser.  Now, that is strange.

so two isolated chromium browser running at same time and the trackpad functon in one of them?
Vivaldi is on another desktop because it needs hooks controls while opera doesn't need them so it runs on the same desktop. This is why it doesn't function in vivaldi and works in opera.

@Tarnak What trackpad do you have exactly? Synaptics Touchpad?
I am asking because the new version on synaptic Touchpad seems to function in an isolated environment even though it's only on default settings. It recognizes you are on a different user so it starts with default settings which you have no way to change. At least not from a gui.

Microsoft is using it's own proprietary technology in the Surface Book. - "Precision Touchpad made its debut with Windows 8. Co-developed between Microsoft and touchpad company Synaptics, the spec changed how Windows works with touchpads."
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 07, 2017, 01:21:40 pm
Maybe the problem is the same as mine. But I asked him whether gestures don't work in all windows, he answered yes (gestures don't work in all windows). So, I just presumed that we have different, but maybe similar, problems with touchpads. :)

We may have a very similar problem but with different hardware. The devs for ReHIPS, must have an idea about the problem.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: crasher on March 07, 2017, 02:19:37 pm
Does the scrolling stop in all windows, like when you scroll files in a folder, browsers, etc.?

Yes....but, is OK when ReHIPS is disabled.

so two isolated chromium browser running at same time and the trackpad functon in one of them?

Yes...that's what it seeme.

That is, scrolling works only in the browser of the opera and nowhere else?
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 07, 2017, 04:39:23 pm
@crasher

Yes, in that instance, but it may be different next time.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: crasher on March 07, 2017, 06:10:27 pm
Yes, in that instance, but it may be different next time.

Can you send me all records about blocking applications (Event ID = 9) from system ReHIPS log (switch to Advanced mode on main window, open Log tab, press "Open system Event Log" button) from last reboot to bug reproduction?
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 07, 2017, 06:47:02 pm
If you mean, Advanced Mode to select from ReHIPS GUI, then that is the mode I prefer to be running, anyway . But, I cannot find  the "Open system Event Log" button in the log.
 
Title: Re: Trackpad scrolling not working all of a sudden
Post by: aDVll on March 07, 2017, 06:50:53 pm
If you mean, Advanced Mode to select from ReHIPS GUI, then that is the mode I prefer to be running, anyway . But, I cannot find  the "Open system Event Log" button in the log.
He means event viewer logs. You then filter only the Event ID=9 which is the code for blocked.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 07, 2017, 06:55:25 pm
If you mean, Advanced Mode to select from ReHIPS GUI, then that is the mode I prefer to be running, anyway . But, I cannot find  the "Open system Event Log" button in the log.
He means event viewer logs. You then filter only the Event ID=9 which is the code for blocked.

It wasn't very clear, to me....It is late, now....Nearly,  2:00 am...I am tired, so I am going to bed.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: aDVll on March 07, 2017, 07:09:03 pm
If you mean, Advanced Mode to select from ReHIPS GUI, then that is the mode I prefer to be running, anyway . But, I cannot find  the "Open system Event Log" button in the log.
He means event viewer logs. You then filter only the Event ID=9 which is the code for blocked.

It wasn't very clear, to me....It is late, now....Nearly,  2:00 am...I am tired, so I am going to bed.
Good night. You can do it when you have some more time. Made a quick video showing the steps.

http://i.imgur.com/r89CXep.gifv (http://i.imgur.com/r89CXep.gifv)
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 08, 2017, 03:58:36 am
Thanks...That guide was helpful.  I hope, this log contains what you were after:

P.S. Can you PM the info, on how you made that clip? Is there special software, that one uses?
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 08, 2017, 04:33:44 am
I just checked the ReHIPS logs, and evidently, I don't have any Event ID 9, events.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: aDVll on March 08, 2017, 11:03:39 am
Thanks...That guide was helpful.  I hope, this log contains what you were after:

P.S. Can you PM the info, on how you made that clip? Is there special software, that one uses?
It's a free program called sharex and it's the screen recording(gif) function.
https://getsharex.com/ (https://getsharex.com/)

Yeah, you don't seem to have block events. Log is empty.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 08, 2017, 12:07:15 pm
Thanks...That guide was helpful.  I hope, this log contains what you were after:

P.S. Can you PM the info, on how you made that clip? Is there special software, that one uses?
It's a free program called sharex and it's the screen recording(gif) function.
https://getsharex.com/ (https://getsharex.com/)

Yeah, you don't seem to have block events. Log is empty.

I will look into that program, thanks.  :) A pity, there was nothing useful in the log.  I wonder what else that can be done to find the cause of the problem, I am having.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: aDVll on March 08, 2017, 12:10:25 pm
What you need to figure out is if the trackpad works in general and only doesn't work in isolated environments that run in another desktop. If that is the case then it's normal and it's a bug of the trackpad and not rehips.
It was analyzed by developers a while ago. The only difference is that you said it doesn't work in general in any windows not even explorer window. If you can confirm exactly which of thi scenarios i mentioned maybe we will figure something out.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 08, 2017, 03:46:56 pm
@aDVll

I think in my descriptions of the problem, earlier in this thread, shows that Surface Book works in general, but plays up when it comes to ReHIPS.

I enclose screenshots, that shows some device properties for the Surface Book. Nothing, is out of order, so the problem would appear to be  with ReHIPS.

Title: Re: Trackpad scrolling not working all of a sudden
Post by: aDVll on March 08, 2017, 07:14:24 pm
Simple test. Open as many of this application as you can and tell me if the touchpad works.

Chrome/Firefox/Opera/Palemoon --> here it should work if i am guessing correctly

MS office/Vivaldi/Abobe Acrobat/Internet explorer ->here it should not work
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 09, 2017, 02:06:46 am
I just started my laptop, and opened Opera, Vivaldi and Internet Explorer.  ReHIPS, was disabled at bootup.

Opera, Vivaldi and Internet Explore are scrolling, fine.  I don't think it is necessary to install FF and Palemoon browsers.

I don't have or need MS Office and Adobe Reader.  So, I won't be installing them.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 09, 2017, 02:57:25 am
I just tried something: 

Activated ReHIPS, i.e. no longer disabled, and still with the Opera, Vivaldi and Internet Explorer open, as per screenshot one.

Scrolling is still OK.  I had one C: drive, Windows folder showing as per the taskbar, and it was scrolling OK.

But, then I opened another Windows folder, and is now showing in the task bar. However, that was opened following ReHips being renabled.

See screenshot two, and it shows all the browsers, and the Windows folders in the taskbar.  I can continue to scroll with the original startups, i.e. 3 browsers and one Windows folder. But, the one that was opened after ReHips was enabled, i.e. additional Windows folder does not.

Title: Re: Trackpad scrolling not working all of a sudden
Post by: crasher on March 09, 2017, 11:50:00 am
As an experiment, give Vivaldi IE all WinStation Access Rights. See attach.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 09, 2017, 02:38:35 pm
At the moment I am posting in this thread, via Opera browser, and it is not currently running in an IE. 

This what I see when I go into the edit settings for Opera. Not sure if I am meant to edit anything. And, how should it be.



Title: Re: Trackpad scrolling not working all of a sudden
Post by: crasher on March 09, 2017, 02:58:06 pm
At the moment I am posting in this thread, via Opera browser, and it is not currently running in an IE. 

This what I see when I go into the edit settings for Opera. Not sure if I am meant to edit anything. And, how should it be.

For Opera additionally check all WinStation Access Rights and DESKTOP_HOOKCONTROL. Run Opera in IE and test scrolling.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 09, 2017, 03:31:36 pm
Ok....I made the changes, shutdown and rebooted.  Opened Opera in IE, but still hasn't remedied the scrolling problem. Any more ideas?
Title: Re: Trackpad scrolling not working all of a sudden
Post by: crasher on March 09, 2017, 05:32:34 pm
IE changes applies without reboot. Further investigation of the problem will be carried out by fixer when it will be available.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on March 10, 2017, 01:28:16 am
Ok, thanks.   ...In the meantime I have the HIPS, but not the IE.
Title: Re: Trackpad scrolling not working all of a sudden
Post by: XhenEd on April 01, 2017, 05:36:51 am
@Tarnak

Can you try with an external mouse? Does it still not work even with an external mouse?
Title: Re: Trackpad scrolling not working all of a sudden
Post by: Tarnak on April 02, 2017, 03:59:15 am
@XhenEd

When I bought my Surface Book, I also purchased the Microsoft Arc Touch Mouse - https://www.youtube.com/watch?v=z6SMKgq1JY0

So, I have both utilisation of Trackpad and/or mouse. While I can use the mouse for scrolling, I prefer to use the trackpad. 

I use the mouse for clicking on folders, links etc. 

P.S. I am in communication with @fixer, also.