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ReHIPS / Re: MS Office programs hanging
« Last post by fixer on September 08, 2020, 08:14:08 am »Sorry it took some time to respond.
It's really hard to diagnose things like this if we can't reproduce them. Maybe something went wrong with Office itself like it failed network login (as network is not allowed) and decided to silently exit. Or maybe ESET didn't expect Office to start from some other user.
I'd start taking a look at logs (in Windows event logs, especially Office logs, maybe other security software logs). Office or other security programs may have something in there. And I'd continue with Process Monitor looking for something failed and blocked.
It's really hard to diagnose things like this if we can't reproduce them. Maybe something went wrong with Office itself like it failed network login (as network is not allowed) and decided to silently exit. Or maybe ESET didn't expect Office to start from some other user.
I'd start taking a look at logs (in Windows event logs, especially Office logs, maybe other security software logs). Office or other security programs may have something in there. And I'd continue with Process Monitor looking for something failed and blocked.